Support Manager

Remote

Description

We are looking for a Customer Support Manager for WP Rocket, a premium caching plugin.

Putting customer service first has definitely paid off—lots of new happy customers mean lots of growth, and that brings us to you.

We currently have a culturally-diverse remote team of 10 friendly and talented support Rocketeers located around the globe. The plugin and the company continues to grow and we’ll need to scale our support to match, while maintaining our close-knit company culture and attention to customers.


We’re looking for someone to manage our team and make sure support continues to run smoothly as we grow.


Your job will include:


About You


You have a track record of providing excellent customer support, as well as leading and managing a remote support team. You take a collaborative approach to problem-solving, lead by example and love to see your teammates succeed! You also have the analytical skills needed to monitor and make sense of key support metrics.

WP Rocket is the most user-friendly caching plugin, so your ability to empathize with our customers to improve their experience is very important.

As we are a fully remote team, it’s vital that you are able to communicate clearly in technical and non-technical discussions using Slack messaging and video calls.


About WP Media

Founded in 2014, WP Media is a distributed team of +20, based all around the world . We are best known as the creators of WP Rocket.

WP Rocket is used by +500 000 websites and +50 000 customers.

In addition to WP Rocket, our other product is:


We encourage employees to enjoy their family and life by having flexible hours and unlimited vacation. We care about the work you do not the hours you do.

We've a very strong transparency culture, within our team and to the public:


Requirements

Benefits

Apply for this job