Customer Support at WP Rocket
About the job
We are looking for Rocketeers based in countries that align with either European OR North American Timezones (e.g. if you’re in Brazil, please apply!) to join us as part of our support staff on WP Rocket.
Putting customer service first has definitely paid off—lots of new happy customers mean lots of growth, and that brings us to you.
Your job will include:
- Assisting and solving people's problems in our ticket system (pre-sales, customer support).
- Answering tickets related to: technical support, customer retention (refund requests), customer feedback, account management, pre-sales
- Writing documentation
- Finding and reporting bugs
- Providing friendly and professional customer support!
About WP Rocket
WP Rocket (https://wp-rocket.me) is a premium caching plugin that provides both lightning speed for websites and easy set up. To minimize the configuration needed by the site owner, WP Rocket enables the key best web performance practices upon activation.
We pride ourselves on providing fast and friendly support to make sure our customers are happy!
About WP Media
Founded in 2014, WP Media is a distributed team of 17, based all around the world . We are best known as the creators of WP Rocket.
WP Rocket is used by +500 000 websites and +50 000 customers.
In addition to WP Rocket, our other product is:
- Imagify - A free image optimization service, including a free WordPress plugin: we've already optimized more than 400,000,000 images!
We encourage employees to enjoy their family and life by having flexible hours and unlimited vacation. We care about the work you do not the hours you do.
We've a very strong transparency culture, within our team and to the public:
- Good English speaking and writing skills
- Great writing and communication skills - able to explain technical concepts to non-technical users
- You love problem-solving, troubleshooting and learning new concepts.
- You have deep knowledge of and experience with WordPress
- And you can still relate to and empathize with the experiences of non-technical WordPress users
- Understanding of PHP
- You’re self-motivated and love contributing to and collaborating with a team
- You can see the big picture while having an eye for details
- Familiarity with various types of caching - page caching, Varnish, NGINX etc is a plus
- Good knowledge of website speed optimization practices is a plus!
- French speaking/writing
- Previous freelance or remote work experience
- Involvement in the WordPress community
- In love with cats or Corgis
- Friendly, diverse team
- Work remotely
- Flexible hours
- Loose vacation policy
- Annual Bonus